If you have a question about the data, post your question at the online data User forum. Users should read the “How to raise an issue” guidance before posting a question. If you have a suggestion for improving the data, such as creating new derived variables, suggestions for data harmonisation, adding variables linked from external datasets, you can also post this via the User forum by selecting the category ‘Suggestions for data improvements’.
The forum is monitored Monday-Friday and we aim to answer simple questions within 2 working days and more complex questions within 7.
Users may also email User Support directly using our email address. Our preferred mode of communication is via the forum as other users may then also benefit from the information provided.
Online helpdesk
If you’d like to speak to a member of the User Support team you can join an online helpdesk session. These are run via video conferencing software and are one-on-one sessions with a member of the User Support team.
If you would like to access the online helpdesk please email us and we will respond with joining information and arrange a convenient time for the conversation.
