service no.3: Satisfaction with service use
Datafile
Index terms
Question asked in the latest wave:
serviceuse_w15.opserv
Question label:
Satisfaction with service use
Question text:
You said you had used the [if SERVUSE=5] [SERVUSE] in the last 12 months.
On a scale of 1 to 7 where 1 means completely dissatisfied and 7 means completely satisfied, how satisfied were you with the service? Please think of your typical experience using this service.
Question universe:
if [(GRIDVARIABLES.EMBoost = 1 | GRIDVARIABLES.GPCompare = 1 | GRIDVARIABLES.LDA = 1 | GRIDVARIABLES.IEMB = 1 | GRIDVARIABLES.FBORN = 1 | INITIALCONDITIONS.UKborn = 5] // Part of EM Boost, GP comparison, LDA or Immigrant and Ethnic Minority Boost sample, or foreign-born continuing respondents and their co-resident sample members, or any other foreign-born identified this wave
And if [any SERVUSE = 1] // Service used in last 12 months
Further details:
For further details about this question, please see the questionnaires
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| inapplicable | -8 | 32613 | 99.28% |
| proxy | -7 | 74 | 0.23% |
| don't know | -1 | 3 | 0.01% |
| Total | 32849 | 100.0% |
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| inapplicable | -8 | 35106 | 98.97% |
| proxy | -7 | 134 | 0.38% |
| refusal | -2 | 1 | 0.0% |
| don't know | -1 | 3 | 0.01% |
| Total | 35471 | 100.0% |
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| inapplicable | -8 | 33267 | 96.93% |
| proxy | -7 | 804 | 2.34% |
| don't know | -1 | 3 | 0.01% |
| Total | 34319 | 100.0% |
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| Not available for IEMB | -10 | 4615 | 10.21% |
| inapplicable | -8 | 37260 | 82.45% |
| proxy | -7 | 3129 | 6.92% |
| refusal | -2 | 1 | 0.0% |
| don't know | -1 | 3 | 0.01% |
| completely dissatisfied | 1 | 22 | 0.05% |
| 2 | 4 | 0.01% | |
| 3 | 13 | 0.03% | |
| 4 | 21 | 0.05% | |
| 5 | 46 | 0.1% | |
| 6 | 32 | 0.07% | |
| completely satisfied | 7 | 46 | 0.1% |
| Total | 45192 | 100.0% |
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| inapplicable | -8 | 42901 | 91.14% |
| proxy | -7 | 3935 | 8.36% |
| don't know | -1 | 1 | 0.0% |
| completely dissatisfied | 1 | 18 | 0.04% |
| 2 | 18 | 0.04% | |
| 3 | 24 | 0.05% | |
| 4 | 31 | 0.07% | |
| 5 | 60 | 0.13% | |
| 6 | 39 | 0.08% | |
| completely satisfied | 7 | 47 | 0.1% |
| Total | 47074 | 100.0% |
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