service no.8: Satisfaction with service use
Datafile
Index terms
Question asked in the latest wave:
serviceuse_w14.opserv
Question label:
Satisfaction with service use
Question text:
You said you had used SERVUSE=5the SERVUSE in the last 12 months. On a scale of 1 to 7 where 1 means completely dissatisfied and 7 means completely satisfied, how satisfied were you with the service? Please think of your typical experience using this service.
Question universe:
if (GRIDVARIABLES.EMBoost = 1 | GRIDVARIABLES.GPCompare = 1 | GRIDVARIABLES.LDA = 1 | GRIDVARIABLES.IEMB = 1 | GRIDVARIABLES.FBORN = 1 | INITIALCONDITIONS.UKborn = 5 (Part of EM Boost, GP comparison, LDA or Immigrant and Ethnic Minority Boost sample, or foreign-born continuing respondents and their co-resident sample members, or any other foreign-born identified this wave)
and if any SERVUSE = 1 (Service used in last 12 months)
Further details:
For further details about this question, please see the questionnaires
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| inapplicable | -8 | 33964 | 95.75% |
| proxy | -7 | 134 | 0.38% |
| refusal | -2 | 1 | 0.0% |
| don't know | -1 | 3 | 0.01% |
| Total | 35471 | 100.0% |
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| inapplicable | -8 | 31427 | 91.57% |
| proxy | -7 | 804 | 2.34% |
| refusal | -2 | 1 | 0.0% |
| don't know | -1 | 9 | 0.03% |
| Total | 34319 | 100.0% |
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| Not available for IEMB | -10 | 4615 | 10.21% |
| inapplicable | -8 | 35804 | 79.23% |
| proxy | -7 | 3129 | 6.92% |
| don't know | -1 | 6 | 0.01% |
| completely dissatisfied | 1 | 6 | 0.01% |
| 2 | 21 | 0.05% | |
| 3 | 38 | 0.08% | |
| 4 | 89 | 0.2% | |
| 5 | 367 | 0.81% | |
| 6 | 503 | 1.11% | |
| completely satisfied | 7 | 614 | 1.36% |
| Total | 45192 | 100.0% |
| Value label | Value | Absolute frequency | Relative frequency |
|---|---|---|---|
| inapplicable | -8 | 40937 | 86.96% |
| proxy | -7 | 3935 | 8.36% |
| don't know | -1 | 2 | 0.0% |
| completely dissatisfied | 1 | 15 | 0.03% |
| 2 | 22 | 0.05% | |
| 3 | 32 | 0.07% | |
| 4 | 128 | 0.27% | |
| 5 | 405 | 0.86% | |
| 6 | 670 | 1.42% | |
| completely satisfied | 7 | 928 | 1.97% |
| Total | 47074 | 100.0% |
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